Unpaid toll and "package on hold" texts: how the scam works

Why you get texts about unpaid tolls and undelivered parcels, how to tell them from real alerts, and what to do if you clicked.

Texts saying you owe a few dollars in tolls, or that a parcel is held for a "redelivery fee", are sent to millions of phones a day. The link leads to a perfect copy of the toll agency or courier site that steals your card details — and often your one-time bank code.

How to recognise them

  • The sender is a random phone number or an email address, not a short code.
  • The link uses a strange ending like .top, .xyz or a long hyphenated name.
  • There is a tiny amount due plus a threat: late fee, license suspension, return to sender.
  • You were not expecting a parcel, or you do not even drive on toll roads.

What to do

Do not tap the link. Check your toll account or tracking number by typing the official website yourself or using the official app. Paste the text into our scam message checker to see every red flag, then forward it to 7726 (US and UK) to report it.

If you already paid

Call your bank on the number on your card, cancel the card and dispute the charge. If you entered a one-time code, tell the bank immediately — the scammers may be adding your card to their own phone wallet. Our recovery planner walks you through it.